Blacklisted or Stolen Devices
Any device found to be blacklisted or reported stolen will be handed over to the South African Police Service (SAPS), along with the sender’s details.

• Account-Locked Devices
  We do not buy devices that are locked to an iCloud, Google, or any other user account. If a locked device is sent to us, the sender must either unlock it remotely or pay a R250 courier fee for its return.
• Contract Devices
  Devices still under contract cannot be purchased, as the service provider remains the legal owner until the contract is fully paid off.
• Sealed Devices
  A valid proof of purchase is required for any sealed device to verify the legitimacy of the product. The document will need to include the seller and new owner details, device information such as model and IMEI. If you wish to sell three or more sealed devices in one batch, one device must be unsealed by our technician team to confirm its contents.
• Data Responsibility
  Only send devices that are free of personal or sensitive data. All devices received will be reset to factory settings, and all data will be permanently deleted. We do not make backups or offer data recovery under any circumstances.
• Dead or Non-Working Devices
  If a non-working (“dead”) device is received, we may attempt to repair it immediately. If successful and the device is account-locked, we will request account unlock credentials and the screen lock code (if applicable). Please note that we do not purchase liquid-damaged devices. A Return fee of R250 will be charged for liquid-damaged devices.
• Buying Back Your Device 
  Should the seller wish to repurchase the repaired device, they may do so at 20% below the current market value. This must be arranged and paid for within 7 working days, or the device will be listed for public sale.
• Offers and Final Decisions
  Quotes provided on our website are non-binding. sellyourhuawei.co.za reserves the right to decline the purchase of any device. Should you wish to decline the final quote provided by one of the purchasing agents, a return fee of R250 will be charged. An agent might also request that the seller books their own courier instead of charging the R250; however, it is only circumstantial.
• Incorrect Descriptions
  If the received device differs significantly from the description provided, a revised offer may be issued. Should the seller reject this offer, a R250 courier fee will apply to return the device. Should an offer not be made, an agent will reach out with information on the return process.
• Payment Terms
  Payment terms are to be communicated on each Final Quotation provided by a Purchasing Agent during the selling process. Current estimation for payment terms for January 2026 is 3-5 working days. Estimation is subject to change based on the terms listed on the Final Quotation.
  Submission as VAT264 Form
• Submitting your device through our website serves as a digital VAT264 form. By submitting, you confirm that you are selling a secondhand product, and your name will be used as a digital signature.
• Unclaimed Devices
  If no communication is received from the original owner within 3 months of us receiving the device, we reserve the right to sell or recycle it. This policy helps cover administrative, storage, and handling costs. Ownership claims will no longer be accepted after this period.
• Shipping the parcel to Us
  We have insurance for when a device is stolen or missing, once collected by The Courier Guy, if it is collected under our waybill number. We will not be held liable should the device arrive damaged if it is damaged during transit. Our clients are responsible for ensuring packaging is secure. Our clients will also be asked to take an image of both the packaging of the device and the driver taking the parcel.